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| Related Web Sites |
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EContacts -
Provides software and services for e-mail
marketing and customer relationship management, allowing customers
to send targeted e-mail to virtually anyone.
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WonderDesk -
Web based help desk software that offers
management for your customer service and technical support,
handles your ticket tracking, problem reporting and call
statistics.
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RealCall -
Acquisition, retention solutions via online web
call back technology. Call-back or call me tools encourage
customer dialog.
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Practical Solutions, Inc. -
The Service Solution is a
comprehensive software package for service-industry companies.
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Chordiant Software -
Customer Relationship Management (CRM)
applications tailored for today's dynamic e-business environments,
using a unique approach to create a single view of the customer
across the enterprise.
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Lynk Software -
CRM software to enhance customer relations,
tracking, complaints and quality assurance issues and corrective
actions. Fully web enabled.
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Fuzz Technologies, Inc. -
Develops artificially intelligent
software for web based interactive customer service and customer
relationship management strategies.
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Blue Pumpkin Software -
Call center workforce management
scheduling and forecasting software for customer contact centers
and inbound sales call centers
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NetCall Telecom -
Customer response solutions for e-commerce,
WAP and digital, real time, one-on-one communication service, no
software or hardware required.
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EDI Specialists -
We have assisted the largest to successfully
convert and maintain an accurate supply chain.
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Primus -
eService software for eBusiness. Enables companies to
effectively manage all points of contact with their customers and
create real value with every customer interaction.
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Davox Corporation -
Provides customer interaction management
desktop solutions to the financial, airlines, telecom, and
utilities industries.
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Mystery Shopping Solutions -
Providing web-based software
solutions for mystery shopping companies. Demonstrations, services
and contact information.
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Performance Driven Change -
Mechanism to assess customer
service representatives; Improve quality service for your
customers; measurement of quality, effectiveness.
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Precision -
Developer of Helpdesk solutions. Look to Precision
to deliver leading edge Helpdesk technology.
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GWI Software, Inc. -
GWI Software is the provider of IT
Helpdesk and Customer Relationship Management (CRM)
solutions for
the Lotus Notes/Domino/Web platform.
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SupportWizard -
Software for Web based customer support,
escalation and bug tracking
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Novavox - International -
Company offers computer/telephony
integration (CTI)
solutions for home and business. The Smartphone
product line offers Windows-based unified messaging and automated
call processing.
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Fraser Williams -
Customer response software for tracking
complaints and for surveys.
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Site Assistant -
Live Customer service and support. Offering
assistance and help customers and visitors. Free.
-
CustomerManage.com -
Develops and markets help desk and
customer service software.
-
Chatbroker -
Provides live internet chat e-commerce software
for online, real-time customer service and support solutions for
businesses.
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Advanced Feedback -
Online feedback management solutions
designed to help corporations and individuals to simplify
information collection and analysis.
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TrackWise from Sparta Systems -
Track problem reports,
complaints, service calls, requests and action items.
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Clickseva -
Instant messaging software for live customer
service and sales support. Features a Flash demonstration and a
free trial offer.
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Click Chat Sold -
Software which allows company
representatives to interact one-on-one with web site visitors.
Downloadable demonstration version available.
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eAssist.com -
Customer care software and services enabling
companies to provide service by responding to incoming customer
requests over any communication channel. White papers, product
literature and automated demonstrations available after free
registration.
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eHelpDesk -
Customer support resource site providing articles
and whitepapers, a glossary, and links to help desk software
vendors, publications, and events.
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ChinaObjects -
CRM software and consulting. Descriptions of
products and services, and contact information.
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