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| Related Web Sites |
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Improving Customer Service -
A list of customer service
articles by John T. Self.
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Customer Relationship Management (CRM)
Forum -
Focuses on CRM
aspect of customer service. Resource site containing
presentations, case studies, articles and academic papers,
conference and trade show listings, online conferences, and
help-wanted/jobs listed postings.
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What Ever Happened to Customer Service? -
Article giving
customer service advice geared towards online entrepreneurs.
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eCustomerServiceWorld -
Resource site featuring access to over
300 articles, case studies & white papers as well as news,
information, advice and jobs.
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Customer Support Management -
Publication for customer
relationship management professionals, from the customer service
and eService viewpoint.
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ECCS -
Resource providing advice and information on customer
relationship management in the form of articles, case studies,
white papers, industry news, and analysis tools.
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Customer Service Viewpoints Forum -
A free online forum where
different management challenges and issues affecting customer
service are discussed.
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CRM Event -
Resource featuring weekly updated news and events
on customer relationship management industry.
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CRM2day -
Resource center featuring news, event and conference
schedules, employment opportunities, case studies and articles.
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