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| Related Web Sites |
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Toronto Chapter of the International Customer Service Association
- Membership details, activities, newsletter, career
opportunities, and contact information.
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Pittsburgh Help Desk Institute (HDI) -
A forum for
professional networking and leadership in technical support and
customer service.
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The Association of Support Professionals -
A national (U.S.)
organization dedicated to the advancement of the software support
profession. Members can join local chapters to share ideas,
insights, and experiences with their colleagues.
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Customer Care Institute (CCI) -
CCI is an international
organization serving customer care professionals. We focus on
customer care issues found in the customer service, consumer
affairs, telemarketing and help desk professions.
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Mystery Shopping Providers Association -
Formed for the
purpose of strengthening the mystery shopping industry throughout
the world. It is the organization's goal to improve and stimulate
the acceptance, performance, reputation and use of mystery
shopping services internationally.
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Customer Satisfaction Measurement Association -
An association
for customer satisfaction management professionals to help in
identifying practices that improve customer satisfaction levels
for their company.
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ICSA Southern California Chapter -
The Southern California
chapter of the International Customer Service Association.
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Customer Service Institute of Australia -
CSIA is a
professional, membership-based body dedicated to improving the
standards of customer service both at an individual level and at a
corporate level across Australian industry. It is also involved in
the development of internationally accredited service and business
management standards.
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Software Support Professionals Association (SSPA) -
Free
newsletter, support industry survey data, virtual trade shows,
online certification, eCRM, call center and help desk tips.
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Colorado Springs Customer Service Association (CSCSA) -
Programs offered, membership and meeting details, and contact
information.
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Garden State Customer Service Association -
Promoting
development and awareness of the customer service profession
through networking, education and research. Details about events
and membership.
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Consortium for Service Innovation -
A non-profit alliance of
customer service organizations that are working together to solve
industry-wide challenges. Events, current members, mission,
programs, press, articles and membership details.
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International Customer Service Association -
Promotes the
development and awareness of the customer service profession
through networking, education and research. Activities,
publications, case histories, merchandise and related links.
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