e-Satisfy.com -
A customer relationship management company
that measures the customer experience for click and mortar
companies. Find contact information, services offered, employment
opportunities, news, press releases, and a list of clients.
How To Improve Customer Service -
An informative article on
how companies can immediately begin to improve customer service.
Service Quality Institute -
Description of services and
seminars offered, online store, discussion forums, articles and
tips, news and press releases, and free newsletter.
Tooty Inc. -
Customer service and sales strategy evaluating,
developing, training and monitoring.
Customer Service Survey -
Cornerstone Professional
Development's online customer service survey serves as a mechanism
to test the user's own awareness and understanding of customer
service concepts.
Quality Service International -
Help your company meet your
customer service goals.
Beacon Technologies, Ltd. -
Permission-based IVR-interactive
customer survey for customer satisfaction research.
The Customer Champion Institute -
Provides consulting,
training, and publication services to improve customer
relationships and loyalty.
Customer Service Training-Guaranteed -
Measure-X training will
shows how to measure satisfaction and retain customers longer.
Phone Pro -
Telephone skills training. Testimonials, course
descriptions, client list, staff biographies, and contact
information.
Customer Service Week -
Information, planning assistance, and
celebration support materials and products for customer service
week, the first week of October each year.
Customer Feedback -
Conduct market research and post-sale
surveys.
CustomInsight Internet Surveys -
Create and administer
internet-based surveys for any purpose. Ideal for customer
satisfaction surveys, employee satisfaction surveys, 360 feedback,
market research.
Ineto Integrated Customer Communications -
Offers
fully-integrated phone, e-mail and internet communication
management solution to e-businesses for better customer service.
Customer Service University -
Provides keynote speaking,
training and facilitation of customer service programs focusing on
the theme, "Taking Service Outside the Boundaries." Training tools
and facilitators' guides available.
eCRMGuide -
Customer Relationship Management in the E-Business
World
Customer Service Training and Articles -
Customer service
training and free articles.
destinationCRM.com -
Assisting in the development of
customer-centric e-business initiatives and ventures in
technology, communications, finance, retail, advertising, and
healthcare industries.
eConvergent -
Provides resources to manage customer
relationships via the web, voice, email, video, and fax.
eLoyalty -
Focuses on building customer loyalty for internet,
call centers, marketing channels, sales force optimization,
customer service, and field service and logistics.
e-Satisfy, Inc. -
Provides an integrated approach to measuring
customer satisfaction across every sales and support channel.
ExecTrainer.com -
Progressive Image assists businesses and
individuals in enhancing their image through improved customer
service skills and executive training.
Gaining Customer Loyalty -
Discover the principles of customer
astonishment that extend beyond traditional customer service.
Hipbone, Inc. -
Solutions for live online collaboration
between customers and sales and customer service agents.
iCALL -
Provides 24-hour, live and interactive customer
service on the internet for websites.
Impact Learning Systems International -
Skill-based training
programs designed to change behavior and improve customer contact
skills and related performance.
Parago, Inc. -
An eCRM-based promotional management company.
Enable companies to establish relationships with customers before,
during and after the sale.
Pyramid -
Provides customer research (consumer research and
business-to-business research), industry benchmarking and customer
relationship management strategies and process development.
Larry Greco Enterprises, Inc. -
Educate employees to improve
customer relations and meet current industry goals.
Maio Success Systems -
Provides effective success techniques
for service businesses worldwide, through quality training
programs, live seminars and consulting.
Motivational Training Center -
Provides customer service
training and motivational seminars.
National Customer Service Week -
Provides companies with
rewards, incentives and guidance to recognize service reps for
National Customer Service Week (Oct. 2-6).
Online Customer Service -
Provides 24 hour online customer
service for online businesses who lack in house resources. Test
web sites and offer multilingual live support.
Precision Response Corporation -
A provider of technologies
and programs that emphasize the preservation and enhancement of
customer relationships.
Service Is Key -
Service consultants. Giving companies the
keys to success by defining better service through their people,
processes and technology channels.
Stream International, Inc. -
Provides outsourced customer
support services including online technical support, help desk
support, and customer relationship management solutions.
Stan Adams and Associates, Inc. -
Consulting and training
services focused on prevention and measurement of customer service
problems. Based in Mississauga, Ontario, Canada.
Sterling Consulting Group, Inc. -
Provides customer service
training that focuses on quality service and customer service,
helping organizations become more customer-focused.
Golden Resources Marketing Group -
Provides mystery shopping
services, merchandising, and point of sale marketing audits.
Tenacity -
Client retention consultants, focusing on the
preservation of client and customer equity.
Tern Consultancy -
Works with retailers to improve and track
customer service primarily by developing corporate standards and
providing mystery shopping.
Trendsource, Inc. -
Offers customer service evaluations,
compliance audits, awards programs, competition shops, and other
key market intelligence reports.
The Terzetto Group -
Devoted to the improvement of customer
service in organizations thru use of training, strategic planning,
facilitation and consulting.
The Training Network -
Specializes in lead generation and
customer service training.
WebSiteHelp.com -
Provides web-based customer service
solutions to eCommerce, eBusiness and corporate web sites using
real-time customer service solutions.
Workplace Conflict Resources -
Focus on conflict at work,
particularly with customers. Free articles and help on all aspects
of conflict with customers and how to avoid.
San Jose Focus -
Facilitates focus groups for market research
purposes only.
The Service Quality Department -
Customer service consulting
and training organization.
Mercantile Systems & Surveys -
Specializes in hospitality
industry employee evaluation, training and monitoring.
Customer Service Benchmarking Association -
Association of
companies that conducts benchmarking studies to identify the best
practices surrounding customer service issues that improve the
overall operations of the members.
Aegis Communications Group, Inc. -
Offers assistance with
customer service, acquisition and retention programs, as well as
customized marketing research targeted by customer base.
Interact Management Consultants Pty Ltd -
Provider of
consulting services and products that grow and protect
large-scale, retail clients customer relationships.
Telephone Doctor -
Products and services designed to improve
the way organizations communicate with customers. Offerings
include videos, workshops and web-based training.
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